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EZ EstateZone NG

Account

Delete Your Account & Data

Last updated October 11, 2026. This page explains how to permanently delete your EstateZone NG account and the personal data attached to it — whether you signed up through the mobile app or the website.

How to request deletion

Account deletion isn't yet self-service inside the app — send us a request and our team removes everything for you, usually within a few business days.

  1. 1 Email support@estatezone.ng from the address registered on your account, with the subject "Delete my account".
  2. 2 Include the name or phone number on the account so we can find it — we may reply to confirm it's really you before deleting anything.
  3. 3 We delete the account and data described below and confirm by email once it's done.

Request account deletion

What gets deleted

  • Profile & login. Your name, email, phone number and password are permanently removed and you're signed out of the app on every device.
  • Saved properties. Your favourites/shortlist is deleted.
  • Messages. Your conversations with agents and any device push-notification tokens registered to your account are deleted.
  • Agent applications & documents. If you applied to become an agent, your agency details and any licence/ID uploads are deleted.

What we keep, and why

A small amount of information is kept even after deletion, strictly where the law requires it or where removing it would break records that don't belong to you alone:

  • Property enquiries you sent to agents. These form part of the agent's record of the conversation, so we anonymise your contact details on them rather than deleting the thread outright.
  • Financial & legal records. If your account was ever used to complete a transaction subject to Nigerian tax or record-keeping law, the minimum required records are retained for the legally mandated period.
  • Server logs. Standard web/security logs (IP address, timestamps) already rotate out automatically and aren't tied to your profile once it's deleted.

Live property listings belong to the agent's account, not a buyer's, so requesting deletion as a buyer or renter never removes listings — only your own personal data as described above.

Just want some data, not the whole account?

You can update your profile or remove individual saved properties yourself from within the app at any time — no need to delete the whole account for that. See our Privacy Policy for the full picture of what we collect and how it's used.